What is our return policy?
Due to the heavily discounted prices, we are unable to accept any return items under any circumstances. No exchanges or returns allowed. Sample sale items are FINAL SALE - no exceptions.
Certain Items are eligible for return, will be subject to the following:
We charge a small Zero Waste Fee ($15 per item) which will be deducted from your refund. Returns must be received within 14 days of delivery.
Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
Do you ship internationally?
No, items can only be shipped within the U.S.
When will I receive my order?
Standard processing times (48 - 72 business hours) apply to all outlet orders. All items will come with minimal packaging and ship via our partner couriers. This means orders are not delivered on holidays or Sundays. Delivery can take 5 -7 business days (M-F), depending on which region of the US the delivery address is.
How do I make changes to an order I’ve already placed?
Once an order is placed, we will not be able to make any changes. We will need to cancel the order and you will need to place a brand new order.
Where are you located?
Our HQ is in Los Angeles, California.
How do I make sure I order the right size?
We recommend using our size guide to help you find the right size. Depending on the style, we may recommend you to size up or size down depending on your bust and waist/hip measurements.
If I place something in my cart, is it saved?
Due to the structure of the website, placing an item in your cart does not keep someone else from purchasing it. An item is not safely yours until it has been purchased and the payment has been processed!
Can I expect the sizing to be the same as current sizing?
Sizing discrepancies, minor shrinkage errors, and discontinued patterns are possibilities with a Sample Sale garment, so your garment may not accurately reflect what a current and properly constructed garment will fit like. We also do not recommend basing future orders off of your sample sale piece(s)!
Can you send measurements?
Due to the capacity of our team and the number of items, offering specific garment measurements is a difficult workflow for our small team to sustain. For this reason, we are unable to provide specs for each individual garment.
How do I contact your company if my question isn’t answered here
Please email us at firstname.lastname@example.org
All requests are answered within 24 - 48 business hours.
How can I track my order?
You will receive an email once your order is ready to ship with the tracking number.
Can I cancel my order?
No, we are unable to cancel an order once it has been placed. Most orders are fulfilled same day or within 48 business hours which means that once you place an order, we start the fulfillment process. This limits the time needed to cancel an order that may have already started to be picked, packed, and shipped.
Do you have a phone number I can call?
We do not offer customer support over the phone, but please don’t misunderstand this as a lack of interest! We’d love to answer any questions you have via email or chat.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide a quality response. We focus on providing fast and high quality responses by email or chat, so you’re always talking to a human that can help first-hand.